By using this website you agree to these Terms of Service, which include our Privacy Policy along with our Shipping and Returns Policy. You are not authorized to use this website should you not agree with any of these terms or conditions.
We reserve the right to update this website and its Terms of Service at any time without notice.
Shipping and Returns Policy
Please read our full Shipping and Returns Policy here
Privacy Policy
Please read our full Privacy Policy here
As required by law, you may ‘opt-out’ of any direct marketing communications. You will find the link to ‘opt-out’ at the bottom of our newsletters (direct email marketing)
Copyright
Our Website and the content on our Website are subject to copyright, trademarks and other intellectual property rights and remains the property of Hale Mercantile Co.
You must not reproduce, transmit, communicate, adapt, distribute, sell, modify, publish or otherwise use any of the material on our Website, including audio and video excerpts, except as permitted by statute or with our prior written consent.
Product Variation Policy
HMCo linen is prewashed and softened to achieve a natural aged patina. Colour within any one article can be muted in places as a result. This is not a fault in our linen. It is done with the intention to achieve our relaxed, aged style.
Depending on availability, the European flax used to spin our yarns can vary from the grower. This can at times affect the dye lot within our yarns. Dye lot variation is common in processing natural fibres. Whilst we do our utmost to avoid this there can at times be slight variances to any colour within the HMCo range.
Our blanket collection is woven from a blend of cotton and linen. As a result, these products go through a different dyeing process than our 100% linen products. Slight variations in colour will be apparent between our pure linen and blended products.
All Hale Mercantile Co products are quoted to a size (dimension) tolerance of +/- 5%
Pricing Policy
All HMCo prices on our website are subject to change and we reserve the right to change the prices or modify or change the products available on our website at any time and we will have no liability to the customer in relation to such matters. Availability, prices and delivery rates are also subject to change. There may be errors in pricing, product descriptions or images of items and we must reserve the right the restrict orders of those items.
Pre-order Policy
All pre-orders are charged at the initial time of placing the order. HMCo aims to provide delivery of pre-orders within 30 days and an estimate of when pre-orders will be provided but we are unable to give an exact delivery date. Pre-order items will be shipped together with in-stock items in your order. Pre-ordered items are generally shipped within 2 business days of their availability, however please keep in mind there may be unforeseen delays that could lengthen the delivery period.